If I'm out on the town, and this is regardless of what town; NY, Washington DC, LA, doesn't matter - you can bet on one thing; my parents are going to call me.
If my parents call me when I'm out on the town, you can count on one other thing: they can't figure out how to use something that has a power switch on it.
My folks know how to open the doors to their house, and turn on their cars, but when it comes to technology, they fall a bit short. The fact that they still have managed to get my cell phone number means their IT outsourcing has become pretty simple. I'm like a virtual service desk. I provide technical services for everything from:
The TV doesn't work...
to
The computer stole my credit card...
I love when the descriptions are so definitive. Like, "The TV is broken". Well, if it's broken, why would you call me when I'd have to take a plane to come see you? But don't worry - it never is broken. This is what I call "User Error". If you have ever worked in a technical services type position, you'll know that most technology failures are actually user failures.
I suppose it's only a matter of time before my number is under "System Admin" on my mother's phone.
And soon you will become their virtual service desk in Washington DC! Ok, maybe not DC...I guess you are on the other side of the country, which makes you their in house rep.
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